Dealer says nothing is wrong; I do NOT agree ??? any advice?
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2004-2007 Cadillac CTS-V General Discussion Discussion, Dealer says nothing is wrong; I do NOT agree ??? any advice? in Cadillac CTS-V Series Forum - 2004 - 2007; The #1 Cadillac tech at my dealer says he lifted the motor and can not find anything wrong with these ...
  1. #1
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Dealer says nothing is wrong; I do NOT agree ??? any advice?

    The #1 Cadillac tech at my dealer says he lifted the motor and can not find anything wrong with these mounts.
    Says they use hydraulic mounts in all kinds of cars and he has only changed a couple in the 20+ years working on cars.
    I questioned the fluid stains on the sides a few times. They said it was just a powder that wipes right off
    He also said since it is still buldged out in the middle that means there is fluid in there.
    He says he does not want to get in trouble from GM for replacing parts that are not bad.
    I asked about how much it would cost if I had them replace the mounts and he said $500 and it is a 4.6 hour job, (something about a speical way of lifing the engine and lowering something on the bottom)
    I'd like to tell them ya go ahead and change them; and if anything IS wrong with them, "warranty" if not, "i'll pay"
    What do you guys think ???

    Also, they say the harmonic balancer is perfectly normal **video posted below in slow motion
    Says it has to be squealing / squeeking for it to be considered bad. I'll drive it as is... but I don't want it to harm anything else (bearings, etc...)

    Is there somebody from Cadillac I should call and show these pictures to ?

    How would you guys handle this ?








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  3. #2
    wcryan is offline Cadillac Owners Connoisseur
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    You have a leaky motormount. And it looks like it could be coming from the top. looks to be hidden from the heat shield you have on top of it

    My harmonic balancer was replaced due to wobble. Wobble to me ='s a bad balance. usually something that balances something else shouldnt wobble. To me I would think it wouldnt be balancing anything if it was wobbling around

    and just to clarify, my balancer looked exacly like that. They probably dont wana do it because it is a labor intensive job. (by their book)

  4. #3
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Could someone post a picture of a stock mount that has failed "on a stock, or near stock car"
    ** picture of mount off the car.

  5. #4
    wcryan is offline Cadillac Owners Connoisseur
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    I dont have any. But that's the yellowish fluid that always come out when the mount fails. Google it and you could find some. Ive seen a couple threads

  6. #5
    CancerJCC is offline Cadillac Owners Connoisseur
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    I'd try another dealer. That or maybe Katie or Breane will help you out with a post...
    RADEoN and RADEoN like this.

  7. #6
    mstrjon32 is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    FWIW, When I bought my V the balancer was wobbling more than yours is and 25K miles later I still haven't replaced it and it hasn't given me any trouble.

    *knocks on wood*

  8. #7
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    SevillianSTS,

    If you would like for us to get a service request set up through our department and contact your dealership for you to look into this further, we'd be happy to do so. Please send us a private message with your name, phone, and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    Kind regards,
    Sarah (Assisting Katie)
    Cadillac Customer Service

  9. #8
    PISNUOFF Guest

    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    The top portion of the mount tears away from the bottom. Sometimes it tears along the side like below and sometimes it doesn't and you can't 'see' any damage until its removed.

    Also, this one was not leaking but it was torn pretty bad.


  10. #9
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    anyone else got a picture that's not torn quite so bad, I just wanted to show the dealer what mine potentially looks like after its been off the car.

  11. #10
    CadzillaTN's Avatar
    CadzillaTN is offline Cadillac Owners Connoisseur
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    Quote Originally Posted by SevillianSTS View Post
    I'd like to tell them ya go ahead and change them; and if anything IS wrong with them, "warranty" if not, "i'll pay"
    This. You can't jack the engine up enough to get a finger up there and really feel if its ripped without undoing some bolts. I would watch them pull them out and inspect yourself. Typical GM dealer bs, afraid to go out on a limb for the customer.

  12. #11
    dangrus is offline Cadillac Owners Member
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.


  13. #12
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Thanks,
    Were those leaking fluid also ? I don't know if they are completely filled with fluid, or if the fluid is just within a certain section for the mount.


    Is it possible that all the fluid has leaked out, or been pushed out, or is there most likely still a lot in there; because they made a big deal about how I would see large amounts of fluid on the floor if these "failed".

  14. #13
    OneFast V is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Just know that once they crack the fluid inside will dry up and becomes "dust" like. that's what happened to mine. That brown dust you see is what was once fluid inside the mounts.


  15. #14
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Awesome,

    He said: "the stuff on the side of the mounts is just powder that wipes right off with your finger"

    Seems like the ducks keep lining up in favor of me having bad mounts; that they say are just fine.

  16. #15
    9t8z28's Avatar
    9t8z28 is offline Cadillac Owners Fanatic
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    I just wanted to say that I think it is awesome that you are contributing to this forum!
    Quote Originally Posted by Cadillac Cust Svc View Post
    SevillianSTS,

    If you would like for us to get a service request set up through our department and contact your dealership for you to look into this further, we'd be happy to do so. Please send us a private message with your name, phone, and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    Kind regards,
    Sarah (Assisting Katie)
    Cadillac Customer Service

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