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2004-2007 Cadillac CTS-V General Discussion Discussion, Dealer says nothing is wrong; I do NOT agree ??? any advice? in Cadillac CTS-V Series Forum - 2004 - 2007; Here are two more videos, let me know what you guys think. I know with the stock mounts it is ...
  1. #16
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Here are two more videos, let me know what you guys think.
    I know with the stock mounts it is normal for the motor to jump some, but is this amount of jump normal ?
    I hear a noise too as the motor torques, which I am sure is the mount jolting.
    And you can see it shake as I shut it off also, which the dealer told me "they all do that"

    I also asked them if they lifted the motor to check the mounts and he said no; said "who is going to pay me to lift the motor"


    2nd video, you can hear the difference in the smooth pulley vs the wobbling harmonic balancer, first pulley sounds consistent, while the balancer sounds almost like ticking as it hits the yardstick.
    I did this for the service manager and he was actually kinda speechless afterwards; (Katie) he said to have you call him.




  2. #17
    OneFast V is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    call another dealer or goto another dealer....

  3. #18
    dangrus is offline Cadillac Owners Member
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Mine had the normal tan stains all over the oil pan and crossmember. As soon as I turned them upside down, they dumped fluid everywhere so they still had 8oz or so left in them. When I jacked up my engine, the mounts would lift up an inch or so when they seperated. I don't think a good mount will "expand" an inch.

  4. #19
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Nevermind the motor mount issue, think I figured it out let them deny this one; I brought it home and drove up on ramps and slightly lifted the motor and look what I found.
    Now I get to drive back to the dealer and give them one hell of a I TOLD YOU SO

    now on to the Harmonic Balancer.....


  5. #20
    CadzillaTN's Avatar
    CadzillaTN is offline Cadillac Owners Connoisseur
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    We knew this already. You are negotiating with an incompetent dealership.

  6. #21
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Quote Originally Posted by CadzillaTN View Post
    We knew this already. You are negotiating with an incompetent dealership.
    I was with you guys 100% Thanks again for all the help and support

  7. #22
    Aurora40's Avatar
    Aurora40 is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Is there another dealership you can go to? I mean, do you really want them doing the work, warranty or not?
    "who is going to pay me to lift the motor"
    That is not the calling card of someone who cares about doing a quality job. Will this guy be questioning each step in the proper replacement, wondering if someone is really paying him to do that step correctly?
    RADEoN and RADEoN like this.

  8. #23
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Quote Originally Posted by Aurora40 View Post
    Is there another dealership you can go to? I mean, do you really want them doing the work, warranty or not? That is not the calling card of someone who cares about doing a quality job. Will this guy be questioning each step in the proper replacement, wondering if someone is really paying him to do that step correctly?
    I'm not sure what it is... but I do trust their head Cadillac guy does good work, he's been around for quite a while;
    they just act like everyone on the internet are idiots. I got after them about that too: I said... "how do you guys do with I told you so's... and apologies, because I don't appreciate you acting like we are all idionts... meanwhile... I diagnosed my mounts on my garage floor while you couldn't on a lift" and then showed them the picture I managed to get of the tear squeezed up in there.

  9. #24
    RADEoN is offline Banned
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Quote Originally Posted by 9t8z28 View Post
    I just wanted to say that I think it is awesome that you are contributing to this forum!
    yeah it is really awesome. it's better than having a technician around at all times. nothing like cadillac paying someone to hit CTRL+V to all threads involving problems with their cars. It's either "I suggest you take it to the dealer", or the one like was posted here.

  10. #25
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    Well, I just got the car back today, they put on the new mounts

    and they also put on a new harmonic balancer.

    Balancer still wobbles though, maybe not as much, but it still does....

    Here's a video of the new one.



    I used the yard stick to show how you can hear it pulse on the balancer and how it is nice and smooth on the upper pulley.

    He told me again this is normal.

    What do you guys think ? Should I look into aftermarket ?

  11. #26
    CadzillaTN's Avatar
    CadzillaTN is offline Cadillac Owners Connoisseur
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    Dealers usually screw up repairs, don't be surprised if you are worse off now than when you dropped it off.

    I can't even count how many things were 'fixed' multiple times on my car due to incompetence.

  12. #27
    SevillianSTS is offline Cadillac Owners Enthusiast
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    Re: Dealer says nothing is wrong; I do NOT agree ??? any advise.

    How do they screw up putting on the balancer and have it wobble like this ?

    Just curious

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