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2004-2007 Cadillac CTS-V General Discussion Discussion, My Cadillac Dealer Service is Pitiful in Cadillac CTS-V Series Forum - 2004 - 2007; Rabid: Is your V an '04 Black? I've seen one several times in the East-West Hwy/Wisconsin Avenue area. It sounds ...
  1. #16
    crowan's Avatar
    crowan is offline Cadillac Owners Enthusiast
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    Re: My Cadillac Dealer Service is Pitiful

    Rabid:

    Is your V an '04 Black? I've seen one several times in the East-West Hwy/Wisconsin Avenue area.

    It sounds like we dealt with the same person at Coleman. I am just stunned that a Cadillac dealer could be so incompetent. The V, the STS, the XLR and other models are really stunning vehicles but the sheer lack of knowledge shown by the technicians is frightening.

    Carl

  2. #17
    rabid's Avatar
    rabid is offline Cadillac Owners Fanatic
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    Re: My Cadillac Dealer Service is Pitiful

    Quote Originally Posted by crowan
    Rabid:

    Is your V an '04 Black? I've seen one several times in the East-West Hwy/Wisconsin Avenue area.

    It sounds like we dealt with the same person at Coleman. I am just stunned that a Cadillac dealer could be so incompetent. The V, the STS, the XLR and other models are really stunning vehicles but the sheer lack of knowledge shown by the technicians is frightening.

    Carl
    It is a 2004. It possibly could have been me, but I am rarely in that area. I work outside the beltway in West Bethesda.

    The dealership I worked at before was Jim Coleman Honda. Most of the mechanics were very honest, however there was a few who were not. One time during a recall on a suspension bolt for a Passport, a mechanic broke the new bolt tightening it, and decided just to put the original, flawed one back in place instead of ordering new ones and making the customer wait for them to come in. That's why I put small dabs of paint on the recalled parts on my car. The guy doesn't work there anymore, so he got his.

  3. #18
    donewithgm is offline Cadillac Owners Member
    Automobile(s): escalade
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    Re: My Cadillac Dealer Service is Pitiful

    I had the same feeling with Jim Coleman Cadillac and my Escalade. It seems the dealer maintenance is having a hard time keeping up with the advances and complexities of the new Cadillacs versus Audi or Mercedes of which I would say Audi is the best. I found the Coleman process to be one where they just keep replacing parts till they get it right. This typically has meant 2-3 trips to the dealer per issue. Only winner I see in this is Jim Coleman who bills all under warranty. The customer loses time and vehicle use and GM loses alot of cash on initial poor quality and slow to resolve dealer support. Thus the govn't owns 70% of GM now....Hard not to see that one coming. Comparing my first 2 GM vehicles to my Caddy the principle of KISS, Keep it simple stupid as to options you get in your vehicle will definitely lower your time spent at the dealership.

  4. #19
    GDPossehl is offline Cadillac Owners Enthusiast
    Automobile(s): '04 CTS-V
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    Re: My Cadillac Dealer Service is Pitiful

    8 year-old thread bump! YAY

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