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Thread: Cadillac warranty and customer service

  1. #1
    ToyCTSV's Avatar
    ToyCTSV is offline Cadillac Owners Fanatic
    Automobile(s): '04 CTS-V, '03 CTS 3.2, '92 C4 Corvette 425hp
    Join Date
    Jan 2008
    Location
    Champaign, IL
    Posts
    132

    Thumbs up Cadillac warranty and customer service

    I've had my V for about five weeks now and have had nothing but good experiences with the cadillac warranty and great customer service from my local cadillac dealer.

    I unfortunately made the mistake of buying a car that had a lot of issues and problems - not only did the previous owner not take care of the car, but the dealer I bought the car from was a joke and there are numerous things on the car that they damaged.

    My local dealer (and the cadillac warranty) has stood behind the car 110% and I've had easily well over $5000 in parts and repairs the last four weeks. The dealer is helping me work through the car and sort out problems one-by-one to get the car to where it should be - the car is already a different car from the POS one I bought. It amazes me the number of things the Cadillac warranty covers.

    My next car will be another newer CTS-V, Cadillac has me convinced.

  2. #2
    SkullV's Avatar
    SkullV is offline Cadillac Owners Connoisseur
    Automobile(s): NONE
    Join Date
    Mar 2007
    Location
    Downtown Chicago
    Posts
    3,844

    Re: Cadillac warranty and customer service

    I really really hope that my next Cadillac dealer is as great as yours! Where is your dealer located?

  3. #3
    Mystical_Ice's Avatar
    Mystical_Ice is offline Cadillac Owners Connoisseur
    Automobile(s): 1959 Cadillac, 1980 Cadillac,Former 2005 CTS-V; now a 2009 V
    Join Date
    Jun 2004
    Location
    Houston, TX
    Posts
    2,209

    Re: Cadillac warranty and customer service

    that's interesting that they're standing behind their warranty even after the mods the car obviously has (some of which are pretty hard to hide).

    that's the sign of a true dealer... that won't look for any excuse to mess you around.


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