[jmangia223]

My Cadilac CTS 2008 was hit by a large rock while driving to work it hit the top of the windshield and left a large crack and bullseye and dented the edge of the roof panel. I took it to Faulkner Cadillac in Trevose, PA at the recommendation of my insurance carrier Nationwide. They had the car for two days and when I went to pick it up the roof was not right, they moved the crease from one location to another and used body filler causing the line of the roof to be uneven. I asked them to keep the car and do it right which they agreed. The next day they call me and I go look at the roof and while not perfect it was better than before and they said to do it right required them to take the windshield out as I had the windshield replaced first by Safelite auto glass because of the large crack. There was overspray on the sunroof which the dealer noticed and removed before I left, but when I got the car home I noticed a large footprint on my front passenger seat! The body shop guy was standing on my seat to make the repair! I immediately called and the dealer apologized and asked me to bring the car back and they would do a complete interior detail. I agreed but could not bring it back right away. Over the next week I notice footprints on both sides of the rear seats! Now Im pissed! What kind of dealer treats a customer's car like that! Im not even upset that they didnt clean it but the fact that they did it in the first place. So I dropped the car with the dealer this week while I am on vacation and I show him the other footprints and tell him how pissed I am, he says he was considering firing the guy but reprimanded him instead! After seeing the footprints I said you should fire him, there is absolutley no excuse for something like this ever! I also told him that I considered the repair not right and now I know why because of the sloppy approach his body guy took in handling my car and that I wanted it done right and to take the windshield out and I want it perfect. I am picking the car up next week when I get back and it better be right or I am going to go apeshit on these guys. Does anyone take pride in doing a job right anymore?