| Cadillac refusing warranty on key fob, door lock
I am having a bad experience with Cadillac. Both of the remote entry key fob has broken and also the door lock on the rear passenger side has fallen off. Even though my car is still under the bumper to bumper warranty Cadillac is claiming that these items are normal wear and tear. But the problem is that for the fob - we treat the fob very carefully and it is on the same key rings as our Honda key fobs and they are older and still working great! The Cadiallac keyfob is so cheaply built it has been destroyed after 2 years!
The door lock is amazing in the fact that we do not have kids and have NEVER sat in the back seat of the car. The dang thing just fell off!
Now I have to pay $600 some dollars because they are refusing the warranty coverage!
How can I fight and appeal this decision? |