[Mystical_Ice]

Some of you may remember the dilemna i was in with my 'scratched headlights'. Well after fighting my way through cadillac customer support, i finally got them to talk to the service manager at my 'home' dealership, who said he'd cover them, but expected me to pay 20%. i said sure...

(worth noting, when i dropped the car off, he made mention of me paying 25%, but i didn't think it was worth arguing at the time).

Anyway, so today i get a call saying my car's ready, and the final amount is $720+

What I want to know, is how the heck is that possible? They said that's 25% of the total cost at $2880 (!!!)... for two headlights.

So if someone could help me... i'm going into the dealership tomorrow to 'discuss' it, but to be honest, i was expecting to pay (at 20%), no more than maybe $450. Maybe i was just being naive, but
a) how much do the headlights cost at the dealer's price (i'm assuming that's what i'm paying 25% of, right? or do they charge me 25% of THEIR MARKUP)?
b) what's reasonable labor? am i getting ripped off on labor?

Just want to double check their costs and subsequent charges, so i can go into the dealership like i at least know something about what's going on.