[Johnz]

I complained to the on-line Cadillac customer service about the way the service center dealt or didn't deal with my sunroof noise. They said they would update me weekly as to the possible fix for the roof. Well, they neglected to contact me on the third week so I got back in touch with them.

Originally for my disatisfaction they offered me free oil changes and tire rotaions for a year. I have free oil changes for three years through my dealership and the ones they were offering were only good for a year so I told them I couldn't use them and would like something else. I ended up getting my full "Onstar" service extended for another year after my free year ends. About a $420 value!