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Originally Posted by Johnz Ok, get a load of this. The service dept. at the dealership said they heard the creaking noise but when they checked out a new car on the lot, it did the same thing so they noted on the work ticket "Test drove with a known good one and there are no abnormal noises from the sunroof area or shade" when I spoke to the service rep. he actually tried to defend the statement and then backed off and is writing me another service ticket stating that they heard the noise and it is not normal.
To make a long story short, I was told there are no TSB's for this problem so there is not a fix for it and until there is, they can't do anything about it.
To do nothing with it after hearing it is unexceptable and I am going as high as I can or have to at GM until I get the answer I deserve. I'll let you all know what happens. |
I e-mailed the Cadillac customer service about the whole issue and they responded immediately. They actually investigated it a little instead of just responding in a form letter. They knew I had a recall part replaced and they were investigating the sunroof issue and they are supposed to call or e-mail me on 9/8/04 with an update or solution. I will keep you all informed.
By the way. The service tech seemed to think the noise was coming from the shade when the sunroof was open and not the sunroof itself. The noise is a creak, not a rattle so I don't think that's it. I will try to investigate it further this weekend.
The fact that the noise is there is less of a concern to me than the fact that the service dept. wont even try to fix it without a TSB to tell them how to do it. They could document the problem all they want but it doesn't make it go away.