In my nearly four years of V ownership and working with five Cadillac dealers over that period, they all sucked. 0 for 5 with Cadillac, 2 for 2 with BMW.
There's one little piece missing and I believe why a V can't command M5 money in the marketplace - Worldclass product is nothing without matching premium support after the sale. If the dealers were up to the level of the V itself, we'd all be figuring out how to scrounge at least $90k from the piggy banks.
It's time for Cadillac, along with the entire GM brand portfolio, to get tough with the dealer network and cull the herd. No more laser welding-40GB-Sapele wood sales training seminars, no more Trailblazer or Aveo loaners - Ack.
“In today’s luxury game, the question isn’t whether or not your car has available features like a 40-gig hard drive. It isn’t about sun roofs or Sapele wood accents, popup nav screens or any of that. No, the real question is: When your check engine light illuminates, does it turn you on?"
Zero for five - I'll go with no.
Cadillac, it's time to live up to expecations of being the World Standard or forever be kidnapped by K-Mart.
