[Jesda]

Be sure when you request a specific car to write down the person's name that you spoke to. When I reserved my DTS with Enterprise they didn't have it when I showed up later in the day. Apparently the guy who took my call was from another branch and failed to record my reservation.

I ended up waiting a couple hours for them to bring a DTS over from a dealer, have it detailed, inspected, and top off the tank. They were friendly about their mistake though and I ended up having the car for an extra couple hours, which was great because I took my time coming home. They also dropped me off at my apartment which was about 5 miles away and outside their normal pickup zone.