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Originally Posted by Lord Cadillac  It's the service, more than anything, that's bothering me. Yes, this could have happened to any computer. If it were a Dell, I'd have had someone here today (at my residence) to replace whatever needed replacing. Who knows when I'll get it back from whoever has it now... |
Service can be everything. About 4 years ago the Toshiba laptop I used for business blacked out on me. I contacted Toshiba, they overnighted a shipping box to me which I packed the laptop into. I sent the computer out to their service center in Tennessee? on Monday and got it back fixed at no cost to me on Wednesday. Plus, I had phone numbers of technicians that I could call and talk to about the issue.
Good service can make a world of difference to the success and popularity of a company or product.