| Re: New owner needs help
Wow, that's odd. Buying the most expensive Cadillac in the line-up you should not only get everything...but be given the above and beyond red carpet treatment.
Your salesman's line of "Eh, keep the old manual, it's close enough" is almost shocking. Same for the Nav disc--that should have been an automatic "We're so sorry, and it is ordered." Then again, if they had properly prepped the car, this all would have been taken care of before you even touched the car--we just bought a $23k Chevy, and as it was swapped in from another dealer, somehow the manual and one set of the keys/remotes were MIA. Our salesperson, of course, took time out of her day to drive to the other dealer and find & pick them up herself, and at delivery, all was there and explained, the car detailed perfectly, etc.
No XLR, but you should at least have had:
-The manual and all certificates, folders, etc. to go with it and these should have been presented to you while signing the papers (at least how a normal dealer works)
-All keys and remotes should have been given to you, 2 sets, along with the manual
-Any other piece(s) that were in a bag, box, etc. should have been removed and put in place and the containers/wrapping discarded before you even saw it.
What are the "rings" like? Big, small?  |