[caddycruiser]

There's NO Bluetooth feature in the Escalade, unless you've added something aftermarket...so no syncing of anything. You would think the dealer would have informed you of that, but oh well.

As for the looking up & calling...same deal, no syncing. Just either make a call separate on your phone or call through the Onstar phone.

It's old tech, we know, but until you add an aftermarket Bluetooth or wait until GM adds Bluetooth, likely next year...that's all there is.