Filed under: Audi, Buick, Cadillac, GMC, Lexus, Volkswagen
Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.Continue reading J.D. Power customer survey of dealers counts Cadillac, Buick as big winners
J.D. Power customer survey of dealers counts Cadillac, Buick as big winners originally appeared on Autoblog on Mon, 14 Apr 2014 17:35:00 EST. Please see our terms for use of feeds.
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Why don't people say the same thing about the Corvette?
I came across this article today on the upcoming Corvette Z06 convertible that is expected to do 0-60 in 3.5 seconds. Admittedly I haven't driven a contemporary Corvette. I've driven my cousin's early 2000's Vette, but never tried to launch that aggressively. Do they do a better job hooking up? It would be almost blasphemous to ever suggest an AWD 'Vette.
Filed under: Car Buying, Europe, Cadillac, Luxury
Firmly on the comeback trail in the US, Cadillac is still trying to get out of the starting blocks in Europe. At the Geneva Motor Show in March, Cadillac' senior execs revealed plans to grow the brand's presence in a luxury market dominated by the big three German marques, Audi, BMW and Mercedes-Benz.
GM President Dan Ammann says he sees "enormous" potential for Cadillac globally.Over the past 20 years, the General Motors premium nameplate has tried and failed multiple times to break into the European market. This time around, Cadillac recognizes that progress will be modest at best, and depends on specific changes to models, some of which may impact the brand's US lineup. Planned new sales tactics in Europe may also impact the way Cadillac does business on this side of the pond.
GM President Dan Ammann says he sees "enormous" potential for Cadillac globally. "Our goal is to take a much more consistent long term approach than what the company used to historically," he tells Autoblog.
For Uwe Ellinghaus, Cadillac chief marketing officer, this means a slow and steady strategy for the European market. Ellinghaus, a former BMW executive, sees annual sales volumes reaching around 2,000 units for the next few years. That, of course, is a drop in the bucket compared to the German luxury brands' sales totals. But being the underdog is not necessarily a bad prospect, says Ellinghaus. Cadillac lacks a properly developed dealer network in Europe, but this gives the brand an opportunity to experiment with a new approach. "I think the future of retail in the automotive industry is without bricks and mortar, at least in comparison to what we do now, which is investing multi-millions in dealerships all over the country," he notes.
"Because of our limited volume, it will be easier to take care of customers... [Read More]
Filed under: SUV, Cadillac, First Drives, Luxury
Cadillac has been an interesting story in the auto industry over the past several years. Its comeback bid may be well over a decade old, but it's only recently that the Wreath and Crest has transformed from the auto industry's retirement home into its hot new thing. Today's Cadillac is a powerful marque working to instill passionate design, sound driving dynamics and cutting-edge technology into each model it builds, with vehicles like the ATS and redesigned CTS leading the charge.
Now, its latest model has arrived. This fourth-generation Escalade is among the most important new Cadillacs since the division's renaissance kicked into high gear. It's the brand's de facto flagship, and the first vehicle many young people think of when hearing the name "Cadillac." In the past, the Escalade was the chosen vehicle of the rich, flashy and famous. It's suffered over the past few years, though, particularly as new and more luxurious competitors have come to the fore.
With this latest redesign, General Motors is aiming to retake the spotlight as purveyors of the market's premier luxury SUV. To find out if it's been successful, I ventured down to the South Carolina Lowcountry to test the all-new 2015 Escalade.Continue reading 2015 Cadillac Escalade
2015 Cadillac Escalade originally appeared on Autoblog on Mon, 07 Apr 2014 11:57:00 EST. Please see our terms for use of feeds.
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Just saw data in GM's system that suggests there will be a 2015 V2 available, BUT ONLY in the Coupe body.
There were only 4 colors listed. Abalone white tricoat, phantom gray metallic, phantom gray frost (flat gray) and black diamond.
There will only be silver and red caliper options available. Yellow caliper option is gone.
There is a new power seat adjuster option that I have never seen before. There is a Brembo power brake option which looks like a new option. Sueded steering wheel option is also gone.
I am sure we will see 2015 model year changes coming soon, but here is the preliminary changes I saw and I was more surprised that there is even a 2015 V2 at all in any form!
Filed under: Coupe, Recalls, Cadillac, GM, Electric
Cadillac is recalling about 656 2014 ELR models made between September 26, 2013 and February 14, 2014, because of a fault with the electronic stability control system. On cars without adaptive cruise control, it's possible that diagnostics could prevent the system from telling the driver if ESC is on or off.
Cadillac has a software fix ready and repairs begin on April 17. Alan Adler, General Motors' recall and legal spokesperson, tells Autoblog that only about 55 of the affected cars are in the hands of owners. The rest are either on dealer lots or still at the factory. There have been no reported injuries or crashes caused by the fault.
The correction for the stability control system involves a software recalibration of the electronic brake control module that takes around 20 minutes to perform. While they use the same platform, the Chevrolet Volt isn't involved in this recall because it "uses a different a brake control module," said Adler.
The problem was found when Cadillac was testing the software calibration on the dyno. The automaker briefly issued a stop-sale on the ELR on March 19, but with a fix in place, Adler says that has now been lifted. Scroll down to read the letter to the National Highway Traffic Safety Administration, and the original letter from GM to the regulator can be read as a PDF.Continue reading Cadillac recalls ELR coupe over stability control... [Read More]
Filed under: Sedan, Cadillac, Luxury
The Cadillac ATS has been a well-received entry into the small sport sedan segment for General Motors' premium brand, but keeping the model fresh is an understandably high priority. A two-door coupe variant is on the way and should help keep interest up, but the line's volume leader is still expected to be the sedan. In order to keep awareness high and sales going, GM will need to lavish a little attention on its four-door, as well. That's where the Crimson Sport Edition comes in.
Crimson Red Metallic paint is the exterior highlight for this special-edition Cadillac, while the interior is complemented with a number of microsuede touchpoints, including the heated steering wheel and shifter. To this point, the car's rich burgundy finish has only been offered on CTS-V Coupe and Sport Wagon models, and brand spokesperson Donny Nordlicht tells Autoblog that this is the first time that the company has offered a microsuede wheel with heat. Four interior trims are also available, although all have been seen previously.
The Crimson Sport will be limited to production this spring, and the trimmings can be added to either the 2.0T Performance or the V6 Premium specifications. Both rear- and all-wheel drive will be available, as well. Prices start at $46,010 for the turbocharged model and $51,010 for the V6 including destination fees, which represents a premium of $2,990 for the extra equipment.
The ATS Crimson Sport Edition rolls into dealers beginning at the end of this month.Continue reading Cadillac ATS Crimson Sport Edition is here for a limited run
Cadillac ATS Crimson Sport Edition is here for a limited run originally appeared on ... [Read More]